- Email: [email protected]
★★★★★ 5.0 on GoogleStrange redirects, spam pages, a Google warning or a login that no longer works can all mean your website has been hacked. Acting early usually limits the damage.
Common signs
- Visitors are sent to another website, often only on mobile or from Google.
- Google shows “This site may be hacked” or the browser shows a red warning.
- Pages appear in Google that you did not create, often selling something in another language.
- You cannot log in, or there are admin users you do not recognise.
- Your host has suspended the site, or emails from your domain are bouncing as spam.
What to do first
- Change your hosting, website and email passwords.
- Ask your host whether they hold a clean backup, and do not delete anything yet.
- Note when you first saw the problem.
How we can help
Send us your web address and what you are seeing. We will look at the problem and give you a fixed quote before starting. A typical clean-up means finding how the attacker got in, removing the malicious code and any hidden admin users, updating WordPress, plugins and theme, and closing the gap that let them in. Where Google has flagged the site, we help you ask for the warning to be reviewed once it is clean.
Stopping it happening again
Most hacked WordPress sites were running out-of-date plugins or themes. Afterwards, a care plan keeps the site updated and monitored, with updates done and checked for you.
Questions we get asked
Should I just restore a backup?
A backup can help, but if the gap that let the attacker in is still open, the site is often hacked again within days. The cause needs fixing too.
Has my customers’ data been stolen?
It depends on what the site stores. We will tell you what we find. If personal data may have been exposed, you may need to report it to the ICO.
How long does a clean-up take?
It depends on how badly the site is affected. We will give you a timescale with the quote, before any work starts.
Tell us what you need
Send us a message and we will reply with honest advice and a fixed price.