Web Designer Disappeared? We Can Take Over

Lost contact with your web designer? DM Media can help you regain access to your website and domain, and look after it from here.

★ 5.0 on GoogleFixed quotesSmall UK team

★★★★★ 5.0 on Google

If your web designer has stopped replying, your site does not have to be left to break. What matters first is working out who controls it.

Reply within a working dayUsually much sooner on WhatsApp

Fixed priceYou know the cost before we start

Small UK teamTalk to the people doing the work

Why it matters

A website nobody looks after slowly falls behind: updates are missed, security gaps open up, and one day the domain or hosting renewal goes to an email address nobody checks. Taking back control now is much easier than recovering a site after it has expired or been hacked.

What to find

Your domain. Who it is registered with, and in whose name. This is the most important piece, because whoever controls the domain controls where your website and email point.
Your hosting. Where the site lives, and who pays the bill.
Logins and old emails from when the site was built, including any WordPress admin login.
Invoices. These often show which companies were involved.

How we can help

Tell us what you have and we will work out how to get you back in control. We can often find out where a site is hosted and where its domain is registered just from the web address. Where a domain is in someone else’s name, we explain the steps to have it transferred to you.

1
We check what we can see from the outside and tell you what we find.
2
We help you recover access to the domain, hosting and website.
3
We take a full backup as soon as we are in, so nothing can be lost.
4
We bring it up to date and fix anything that has broken.

We can then host it and look after it on a care plan, so you have one team to call. If the site is too old to rescue, we can quote for a new website instead.

FAQ

Questions we get asked

My designer registered the domain in their name. Is it lost?

Usually not. It can take some time, but domains can be transferred to the business that uses them. We will explain what is needed for yours.

I have no logins at all. Can you still help?

Often, yes. Hosting companies and domain registrars have recovery routes for the account holder. We will help you through them.

Will you rebuild my site?

Only if it makes sense. If the existing site is sound, we keep it and look after it.

Tell us what you need

Send us a message and we will reply with honest advice and a fixed price.

WhatsApp us Get in touch