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★★★★★ 5.0 on GoogleIf your website will not load, the cause is usually one of a few things, and most can be narrowed down quickly.
Quick checks
- Try it on mobile data, to rule out your own connection.
- Check your domain has not expired.
- Check your hosting account and payments are up to date.
- Think about what changed last, such as an update or new plugin.
What different errors usually mean
- “This site can’t be reached” or “server not found”: often a domain or DNS problem, such as an expired domain or changed settings.
- A white screen, or “There has been a critical error”: usually a WordPress plugin or theme problem, often after an update.
- 500 or 503 errors: the server is struggling, or something in the site’s code has failed.
- A hosting company’s “account suspended” page: often an unpaid bill or the site using too many resources.
- A security warning: an expired SSL certificate, or in some cases a hacked site. See what to do if your website has been hacked.
How we can help
Send us your web address and any error message, ideally with a screenshot. We will find the cause and tell you what it will take to fix before we start.
Once it is back up, we can stop it happening again. Our hosting runs on LiteSpeed servers with a 99.99% uptime guarantee, and a care plan means updates are tested and the site is monitored.
Questions we get asked
Is my website down for everyone, or just me?
Try it on a phone using mobile data rather than Wi-Fi. If it loads there, the problem may be your own network.
Will I lose my website?
Rarely. Most hosts keep backups, and most outages are caused by settings rather than lost files. Do not delete anything while you wait.
Can you fix sites you did not build?
Yes. Most of the sites we fix were built by someone else.
Tell us what you need
Send us a message and we will reply with honest advice and a fixed price.