By visiting our site, you agree to our privacy policy regarding cookies, tracking statistics, etc. Read more
Last updated: 26 November 2020
In addition, where necessary, your personal data may be shared:
You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data for direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.
If our processing of your personal data is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.
The table below sets out detailed information about our purposes for processing, the basis for processing and the retention period for the personal data.
Category of personal data
|
Purpose of processing
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Lawful basis for processing
|
Retention period
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Name and contact details
|
To deliver services to you To send you service updates For fraud prevention and detection
To contact you with information, newsletters and marketing materials about our products and services
|
Performance of contract
Compliance with legal obligation
Consent |
For three years since you gave consent, or until you withdraw consent if earlier
|
Date of birth
|
For fraud prevention and detection |
Performance of contract
Compliance with legal obligation
Legitimate interests in ensuring your safety
|
For three years since you last logged on to the Site
|
Payment information
|
To take payment and give refunds For fraud prevention and detection |
Performance of contract
Compliance with legal obligation
|
For three years since you last logged on to the Site |
Purchase history
|
To provide customer service and support and handle returns
|
Performance of contract
|
For six years after purchase
|
Browser, device and Site usage information
|
To improve the Site To protect the Site against fraud To set default options for you, such as language and currency For the purposes of providing you with information, newsletters and marketing materials about our products and services
|
Performance of contract
Legitimate interest in maintaining our Site |
For three years since you last logged on to the Site
|
Information from linked accounts
|
To enable you to log into the Site simply without having to create a specific account |
Legitimate interest in providing high quality customer service |
For three years since you last logged on to the Site
|
Responses to surveys, competitions and promotions
|
To run the survey, competition or promotion |
Performance of contract
Legitimate interest in administering and/or improving our products and services generally |
For six years
|
Customer comments and product reviews
|
To improve our products and services Where relevant, to establish, exercise or defend legal claims |
Performance of contract
Legitimate interest in dealing with complaints or claims and improving our products and/or services generally
|
For six years
|
Information generated in the course of the use of our products and services
|
For internal research and development purposes To improve and test the features and functions of our Site |
Performance of contract
Legitimate interest in maintaining our Site and improving our products and/or services generally
|
For four years |
Information collected through cookies and similar technologies |
To conduct and store site usage analytics, statistical and trend analysis and market research To generate customer profiles to facilitate marketing initiatives
|
Consent |
For three years since you gave consent, or until you withdraw consent if earlier
|